This section of the website is designed to provide you with very important information for your vacation. It is essential that you read and understand everything on this page prior to completing the travel authorization form and having a member of the team plan your vacations. If you have questions or require clarification please ask prior to having us book your trip. Once you fill out the form; you are agreeing to the terms on the form and to everything on this page.
It is helpful to understand the role of your Travel Counsellor, and the valuable services they provide. For more information on how we operate, and how our knowledge and services can benefit you, please visit the Services section of the website.
Professional Planning Fees
All monies collected as part of professional planning fees are 100% non-refundable. Those fees are collected by our team of IC's for the time invested into assisting you with your vacation.
In a situation where your trip is cancelled (for any reason), the professional planning fees are not refunded, as in these situations there is often a lot of additional work required. If for some reason you have a dispute with the travel supplier, we will do our best to assist. However in a rare case you decide to take legal action or do a credit card charge back to the supplier, please note our professional planning fees are protected, and if for some reason they are refunded during that process they will be expected to be paid.
All other monies paid directly to the supplier are subject to the cancellation terms outlined in the supplier terms and conditions.
In a situation where you must cancel your trip due to a reason covered by your insurance policy (providing you have travel insurance), you must contact your insurance company immediately.
Supplier Terms & Conditions
You are responsible for understanding and agreeing to the supplier terms and conditions prior to having a team member book your trip.
Travel Insurance is highly recommended, including cancelation insurance, as often our professional fees can be claimable with your insurance claim. We recommend you speak to a licensed Insurance Advisor.
Canadian Government Website
It is your responsibility to monitor the Canadian Government Website for travel advisories, required documentation, health standards/requirements, etc, for the destination in which you will be travelling.